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Pay FAQ
After fulfilling the requirements, you can activate Pay by following these steps: How do I activate my Pay?4. How do I make a payment on Pay? Here’s a simple guide for you to make a payment on OKX app: Load the Pay mode at the top of the OKX app Select the Pay option from the main menu Enter the amount you'd like to pay Select the recipient by their name, phone number or email address Review the transaction details and select Pay5.Published on Apr 28, 2025Updated on Apr 18, 20262,171How do I back up my wallet to iCloud, Google Drive and Huawei Cloud?
After confirming the above, try backing up your wallet again. Visit OKX wallet FAQ or contact our OKX Assistant for further assistance.Published on Jan 12, 2023Updated on Mar 2, 20269,584What should I do during or after a scam?
Learn more on how you can spot scams here.What should I do during or after a scam? When users encounter scams in the cryptocurrency industry, they should consider taking the following steps: Stop sending any further payments: don't let the scammer convince you to send more to "recover" your losses — this is a common tactic. Secure your OKX account: if you shared your OKX login credentials or clicked a suspicious link, change your password and 2FA settings right away.Published on Mar 11, 2024Updated on Apr 24, 2026742Convert to Pay FAQ
If you converted non-Pay assets to Pay assets, you'll notice a decrease in your Convertible category and an increase in your Pay ready category. The changes will be reflected in a couple of minutes, ensuring your balances are updated in real-time. Learn more about other parts of Pay here.Published on May 23, 2025Updated on Apr 17, 202623Pay Passkey FAQ
After updating, try using your Pay Passkey again.Published on Apr 28, 2025Updated on Apr 20, 2026186Pay account FAQ
There is a quick onboarding process within Pay, you can set it up by generating a passkey on your device — it's quick and secure. If you want to learn more about Pay, visit here.Published on Apr 28, 2025Updated on Mar 30, 2026543Pay passkey setup FAQ
If it’s missing or disabled, Pay can't create a passkey.How do I check if the Passwords app is installed? Swipe down on the Home Screen > Search for “Passwords”. If it doesn’t appear, head to App Store > search for “Passwords” (by Apple) > download it.What do I do after installing the Passwords app? Open it once so the system initializes it. Then return to the OKX app and try signup again.What iOS settings do I need enabled for passkeys?Published on Dec 18, 2025Updated on Apr 17, 2026Why do I see Pay products in both Simple Mode and Pay Mode?
You might notice Pay in both Simple mode and Pay mode. Simple mode offers a simpler, more intuitive experience for everyday payments, while still using the same account and balance. It's just two ways to use Pay, depending on what you want to do.What's the difference between Pay in Simple mode and Pay mode? Both use the same account, but they offer different levels of control and features. For more details about this, visit here.What is Pay in Simple mode?Published on Jan 27, 2026Updated on Apr 17, 2026How do I secure my account after detecting unusual activity?
Note: always back up the QR code during setup in a safe place. You’ll need it if you ever switch devices. You can turn off or change your authenticator app at any time.Published on Mar 21, 2025Updated on Feb 12, 202633How do I activate my Pay?
You can activate Pay by following these steps:How do I activate Pay? Open the OKX app and select the Pay icon on the Exchange page. Select the pay icon to enter the Pay page Activate the Pay account according to the operating instructions: on the Pay page, select Activate Pay, complete the security verification (as shown on the screen), and your Pay account will be activated.Published on May 2, 2025Updated on Apr 24, 20264,957How can you protect yourself from a phishing attack?
If the user does not pay attention to distinguishing it, he/she will click the link to enter the phishing website or download the Trojan horse program. Once the Trojan horse program runs, it can monitor the sensitive information entered by the user and get it.Published on Aug 17, 2023Updated on Apr 17, 20263,706How to fix Pay passkey error on Android devices
Go to Google Password Manager Find the passkey(s) for OKX Pay with the prefix "OKX Pay (Date)" and delete it. Find the passkey(s) Delete the passkey(s) Once deleted, return to the OKX Pay app. You will be prompted to create a new Pay passkey. After creating the new Pay Passkey, reach out to Customer Support and request a Pay Passkey reset for your account. This ensures your new Pay Passkey is fully activated and ready to use for Pay mode transactions.Published on Dec 8, 2025Updated on Apr 17, 202634How do I access my rewards on Pay?
How do I earn rewards on Pay? Earning rewards is easy: Activate Pay and complete identity verification Add at least 1 USDG on X Layer to your Pay balance. Hold your stablecoins and earn rewards automatically. Rewards accrue daily and are distributed to your Pay balance after 10:00 AM UTC on every Monday. Any pending rewards will show the day after accrual at 4:00 AM UTC. Once distributed, rewards are credited directly to your USDG balance.3. How are Pay rewards calculated?Published on Apr 28, 2025Updated on Apr 17, 202658Do I need to pay fees for deposit and withdrawal?
Always back up your Web3 wallet's private keys and seed phrases before uninstalling or updating the app to keep your assets safe.Published on Jun 1, 2023Updated on Mar 16, 20265,586OKX x McLaren NFT Sweepstakes Terms & Conditions
If a potential winner fails to sign and return these documents within the required time period, he/she will forfeit the prize.Published on Apr 25, 2024Updated on Sep 8, 2025607