FAQ
Account management and security
- How do I download my account statements?Published on 6 Nov 2024Updated on 5 June 20263
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026213
- How do I freeze my account? (app)Published on 11 July 2024Updated on 2 June 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 29 May 202628,050
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 11 June 20266,347
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,435
- How do I change my phone number?Published on 7 Sept 2023Updated on 2 June 202614,821
- How do I update my email?Published on 6 Sept 2023Updated on 29 May 20263
- How do I change my email?Published on 6 Sept 2023Updated on 29 May 20264,215
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 4 June 202613,997
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,524
- What is sub-account?Published on 22 Aug 2023Updated on 29 May 20261,864
- How do I close my account? (web)Published on 22 Aug 2023Updated on 12 June 2026466
- How do I close my account? (app)Published on 22 Aug 2023Updated on 12 June 2026899
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 29 May 2026406
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