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Self-Managed Super Fund (SMSF) FAQ
Important Notice Running a Self-Managed Super Fund (SMSF) involves specific legal, tax, and compliance responsibilities. OKX Australia is registered with AUSTRAC as a Digital Currency Exchange (DCE), which enables us to offer crypto spot trading services within Australia. We comply with all relevant anti-money laundering and counter-terrorism financing (AML/CTF) obligations under Australian law. Please note that OKX isn't licensed to provide financial or legal advice.Published on 2 July 2025Updated on 3 Dec 2025World Cup VIP Exclusive Gift Set FAQ
Riding the excitement of the World Cup, OKX is rewarding our VIP users with an exclusive gift set. The gift set contains an OKX limited-edition Mini Soccer ball, football jersey with personalized name and number on the back, among other items.How can I get the World Cup VIP Exclusive Gift Set? A snapshot will be taken on March 25, 2026, at 10:00 (UTC+8). Users who are VIPs at the time of the snapshot will be eligible to receive a World Cup VIP Exclusive gift set.Published on 19 Dec 2025Updated on 21 Apr 2026316What should I do if the other platform didn't receive my withdrawal?
When you withdraw funds from our platform to another platform, the withdrawal goes through three stages: Our platform sends out funds > Block miners confirm > Funds credited to the other platform.Published on 18 Oct 2024Updated on 3 Mar 2026685What should I do if I want to withdraw assets that are not supported on other platforms?
If you used a network not supported by the other platform or withdrew an unsupported crypto, you need to contact the other platform or wallet for assistance. Problem scenario: Before withdrawing cryptos, please confirm that the recipient platform or wallet supports the network and address. For example, some platforms or wallets do not support or are not compatible with the Ton or X-layer networks. Therefore, when withdrawing USDT, you cannot use these two networks, even if the fees are lower.Published on 8 Apr 2025Updated on 3 Feb 202610How do I explore new trading opportunities on OKX?
Head over to the trading screen and select Feed on the trading chart screen Proceed to select Feed option on the trading chart page The Feed allows you to explore news and updates from the X platform that are directly related to the token displayed on the chart Once on the page, you can view the current news updatePublished on 17 Jan 2025Updated on 15 Oct 20253How do I open an SMSF account on OKX?
Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 2025How do I obtain an ASIC Extract?
Self-Managed Super Fund (SMSF) FAQPublished on 2 July 2025Updated on 3 Dec 20251How do I turn on and sync multiple charts on a screen?
Traders on our platform currently lack available settings under the multiple charts view. Unlike TradingView, which includes settings such as symbol, interval, crosshair, and time and date range synchronization, the multiple charts on our platform currently operate independently without synchronization. Additionally, order and position lines are not visible under multiple charts and can only be seen on a single chart layout.Published on 9 Aug 2024Updated on 10 Sept 202530Unseen City Shirts - The Roses and The Bees - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume. What are digital collectibles? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
OKX is one of the world’s leading technology companies building the future of Web3. Known as one of the fastest and most reliable crypto trading platform for traders everywhere, OKX’s crypto exchange is the second largest globally by trading volume.2. What are digital collectibles in the Unseen City Shirts – Blue Moon NFT campaign? Digital collectibles are a type of digital asset that are unique and cannot be replicated. They are stored on the blockchain, and each come with unique ID.Published on 25 Apr 2024Updated on 4 Dec 20252How do I safeguard my Web3 wallet from fraudsters?
A Web3 wallet serves as the bridge for our participation in the decentralized world. However, fraudsters often use mining, airdrops, and high-profit activities to bait users into clicking on unfamiliar links. This can lead to unauthorized access to wallets, or users may be deceived into providing mnemonic phrases or private keys, resulting in the loss of assets.Published on 13 Dec 2023Updated on 27 Jan 20261,000Why hasn't my withdrawal arrived in the account?
You can find it on the deposit page of the corresponding platform. If you find a tag, enter the tag in the Tag/memo/comment field on our platform's withdrawal page. If you can't find it on the corresponding platform, you can reach out to customer support to confirm if it needs to be filled. If the corresponding platform doesn't require a tag/memo/comment, you can enter 6 random digits in the Tag/memo/comment field on our platform's withdrawal page.Published on 22 Aug 2023Updated on 15 Apr 202620,726Why is my deposit not credited even when all information is correct?
When you deposit funds to our platform, if the receiving address, deposit network, and token contract are correct, and there is a record on the blockchain, but the funds haven't arrived, this may be due to the following reasons: There's a delay in syncing the blockchain to the platform: for the token you deposited, there may be a delay in syncing from the blockchain to the platform’s wallet, which can result in the deposit not being credited and not showing up in your assets.Published on 17 Oct 2024Updated on 12 Feb 20261,885Why hasn't my deposit been credited?
You can find the Tag on our deposit page If you find a tag, enter the tag in the Tag field on the corresponding platform's withdrawal page. If you can't find the Tag field on the corresponding platform, you can reach out to the corresponding platform's customer support for assistance. Note: if you enter an incorrect/missing tag, it could lead to deposit failure.Published on 1 Sept 2023Updated on 3 Apr 202613,832How do I check the status of my returned withdrawal?
It should clearly include: Withdrawal TXID from OKX Refund TXID from the external platform Token type Token amount Deposit address (with tag/memo, if needed) Show the deposit address for the specific token type on the external platform. This is required if the withdrawal was returned due to a wrong or missing tag/memo. Important things to note: Record the video using a separate device (screen recordings are not accepted). The conversation must be with human support on the external platform.Published on 30 Oct 2023Updated on 9 Feb 2026288