All
FAQ
Announcements
Product documents
Where do I find limits, fees and processing time details for cash deposit?
View the available cash deposit options on your deposit method for app As the Australian Dollar is the only supported currency, AUD balance will be the available cash deposit option on your deposit method for the webHow do I view the processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated.Published on 13 Apr 2026Updated on 17 Apr 2026Where do I find limits, fees and processing time details for cash withdrawal?
Example of the withdrawal options available under Australian Dollar How do I view the processing fees? Processing fees are charges applied to cover the cost of handling a financial transaction. We aim to keep processing fees low. If a fee applies, we'll clearly display the fee amount. Otherwise, you'll see No fee stated.Published on 13 Apr 2026Updated on 17 Apr 2026Where do I find limits, fees and processing time details for cash deposit?
The processing time as shown on the deposit method selection for the app The processing time as shown on the deposit method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on 23 May 2025Updated on 14 Apr 202628Where do I find limits, fees and processing time details for cash withdrawal?
The processing time as shown on the withdrawal method selection for the app The processing time as shown on the withdrawal method selection for the web For more details about cash deposits and withdrawals, check out: Cash deposit Cash withdrawalPublished on 23 May 2025Updated on 4 Mar 202634McLaren Race Rewind Singapore Winners
We're delighted to open up a special minting period for the audience that attend Singapore TOKEN2049 on September 18th and 19th, 2024. Those who attend the event and download the OKX Wallet are eligible to claim the Singapore GP digital collectible. This collectible is designed to showcase the McLaren x OKX Special livery. Winner Selection: All customers that participate are entered into a random selection generator.Published on 18 Sept 2024Updated on 8 Sept 202513Unseen City Shirts - The Roses and The Bees - NFT FAQ
Utility is a Web 3 term for special access to products, services, and platforms given to users who hold a certain NFT. Disclaimer No purchase or payment necessary. This is not investment advice. Your investment will be unprotected if something goes wrong. Past performance is not indicative of future returns. Capital gains tax may be due. NFTs are risky investments and you may lose all your capital.Published on 19 Apr 2024Updated on 8 Sept 202523Unseen City Shirts - Blue Moon - NFT FAQ
Creating a wallet is a simple and free process. Here's a video of how you can create one.5. Why do I need to use a wallet? A wallet is a safe place to store your digital collectibles. Each wallet holds a unique address that only you can access. You can connect your OKX Web3 or compatible wallet.6. How long do I have to claim my Unseen City Shirts – Blue Moon NFT? Each collectible is open for 72 hours. Opens - 29.04 10AM BST Closes - 02.05 9:59AM BST7.Published on 25 Apr 2024Updated on 4 Dec 20252How do I secure my exchange account?
The password should be 8–32 characters long, and include a number, a lowercase letter, an uppercase letter and a special character. Once done, select Sign up to proceed. In the example above, we use an email address to create a new account. After you select Sign up, you'll receive a verification email from us to the address you provided. Check your email for the six-digit verification code, enter it in the required field, and select Continue to complete the registration process.2.Published on 12 June 2024Updated on 23 Mar 20261,320OKX Learn to Earn: BTC halving 2024 event rules
OKX may delay the distribution of event rewards due to system issues or other special circumstances. If you have not received the event rewards within 48 hours after completing the account verification, please contact customer service, and we will actively follow up on the situation.Published on 26 Mar 2024Updated on 28 Aug 20256,677How do I determine my company type and understand which documents I need to prepare?
If necessary, you may also consider seeking advice from external legal counsel or consultants who specialize in corporate matters. Learn more about the types of institutions that are supported by us here.Published on 13 Oct 2023Updated on 12 Feb 2026140How do I use Merchant Coupon Code?
A Merchant Coupon Code is a special reward that lets you enjoy discounts or free items from selected partner merchants. Each code is unique and may be redeemed online or in-store, depending on the merchant’s terms. You can find your available codes in the My Rewards > Coupons section of your app. Please note, these coupons are valid for a limited time only.How do I use my Merchant Coupon?Published on 19 May 2025Updated on 24 Mar 202620How do I secure my account after detecting unusual activity?
If you spot anything unusual in your account settings, make sure to review and refresh these key security settings:Account password You can change your login password by following these steps: Open your OKX App Select the Menu option Open User Center page Navigate to Profile and Settings Select Security Choose Login Password and follow the prompts to update it Note: it's recommended to use a strong password that includes a mix of lowercase and uppercase letters, numbers, and special characters.Published on 21 Mar 2025Updated on 12 Feb 202633OKX Trading Rebate Card - Terms and Conditions
OKX may delay the distribution of Mystery Boxes or rewards due to system issues or other special circumstances. If you haven't received the Mystery Boxes or rewards within 48 hours after the completion of tasks eligible for Mystery Boxes or rewards, please contact customer service, and we'll actively follow up on the situation. OKX has the right to suspend, freeze, and/or seal user accounts and assets within the accounts according to applicable laws or OKX's terms of service.Published on 9 Oct 2023Updated on 8 Jan 2026350Know Your Business (KYB) FAQ
KYB is a critical component of OKX’s Know Your Customer (KYC) measures and helps mitigate risks posed by financial crime, such as money laundering, fraud, and the financing of terrorism.What's the KYB process? The KYB process starts by asking you to provide a range of basic identifying information, such as your institution’s legal name, address, organizational structure, and the identities of key persons in your institution (among other relevant and verifiable information).Published on 29 Jan 2025Updated on 27 Sept 202530Why is my withdrawal taking longer than usual?
After cancellation, the current withdrawal process will be cleared. If you still need to withdraw, you’ll need to submit a new request.Please note that during asset transfers between cold and hot wallets, new withdrawal requests will still need to wait for funds to be transferred from the cold wallet to the hot wallet before they can be processed. Therefore, canceling and resubmitting a withdrawal will not speed up the process.Published on 29 Feb 2024Updated on 12 Feb 2026208