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Why is my accessible balance lower than my funds unavailable for withdrawal?
This value is locked for withdrawal confirmation. USD value (Crypto asset) Accessible balance 0 Unavailable for withdrawal 60,000 (~1 BTC) (Protected value) 0 (Locked value) 60,000 (~1 BTC) Available for withdrawal 0 Stage 2: deposit is confirmed and goes to trade. The BTC deposit can be traded but not withdrawn.Published on 13 May 2024Updated on 3 Apr 2026352How do I enable allowlist? (app)
New Address Withdrawal Lock: If New Address Lock is enabled, newly added whitelist addresses cannot be used for withdrawals for 24 hours, adding extra security.Published on 14 Aug 2023Updated on 17 Apr 20261,915Travel Rule FAQ
What is the additional information that I will need to provide for deposits locked due to the Travel Rule requirement? When receiving incoming transfers, you should share your Legal name with the originating party and whether you are receiving the transfer from a private wallet or cryptocurrency exchange.3. Will I still be able to receive crypto from transactions without Travel Rule information? Your deposit may be locked till the sender's information is provided.Published on 20 July 2023Updated on 5 Feb 2026804How do Simple Buy/Sell and Spot Trading differ?
In short, Simple Buy prioritises convenience by providing a locked‑in quote within seconds, whereas Spot Trading offers greater control by letting you place orders at real-time market prices.What's Simple Buy & Sell? Simple Buy & Sell Crypto (sometimes called Convert) gives you an instant quote for your trade. The price is locked for a few seconds while you review it, temporarily shielding you from sudden market swings.Published on 28 July 2025Updated on 9 Dec 20252How do I find the token unlocks feature?
The token unlocks feature provides a clear and comprehensive timeline of when previously locked or vested tokens become available for trading, transferring, or other uses. Blockchain projects often implement token lock-ups to manage supply, prevent large-scale sell-offs by early investors or team members, and stabilize the market.Published on 4 Mar 2025Updated on 10 Sept 202514What is the New User Full Rebate Program?
Upon rewards claiming, a lock-up period applies before the reward becomes usable. The lock-up duration will be set out on the Program landing page.6. What is the reward validity and lock-up period for the New User Full Rebate Program? Each reward may carry a lock-up period after it is claimed. During this lock-up period, the reward cannot be used for trading or withdrawn. After the lock-up period ends, rewards become active and can be used within their valid usage period.Published on 16 Mar 2026Updated on 22 Apr 20261What should I do if the T+N security protection is triggered and I can't trade?
For orders under T+3 or T+7, you may also file an appeal via Assets > Locked Assets > P2P Order > Appeal. Note: T+1 restrictions cannot be appealed for early unfreezing.Published on 17 Mar 2023Updated on 22 Apr 20262,797Google Pay – Additional Terms
User Responsibility Keep your Android device, screen-lock, and Google Account secure. Lost, stolen, or compromised device? Remove the Card token via Google Wallet → Payment Methods. Permitted Data Use We use Google Pay token data solely to complete the transaction, manage risk, and satisfy legal obligations. Aggregated or anonymised analytics may be used to improve our services.Published on 8 Aug 2025Updated on 3 Oct 202513How do I verify OKX's ownership and balance of the wallet address?
/VerifyAddress --por_csv_filename=okx_por_20221122.csv Windows: VerifyAddress.exe --por_csv_filename=okx_por_20221122.csv Note: if you are using Mac and encounter "cannot open the tools because the developer can't be verified", please go to System preferences > Security&Privacy > General > Click the lock to make changes > Allow apps downloaded from App Store and identified developers If the verification is passed, the terminal will return "Verify address signature end, all address passed" "VerifyPublished on 26 Sept 2023Updated on 26 Jan 2026998How do I enable allowlist? (web)
In the Address book, you can enable the Allowlist only or enable the New address withdrawal lock at the same time Enable allowlist in your address book Note: When the Allowlist is enabled, you can only withdraw funds to addresses in the address book. The advanced settings of New address withdrawal lock prevent withdrawals for 24 hours to new allowlist addresses to enhance your account security.Published on 14 Aug 2023Updated on 22 Apr 2026417Crypto available for withdrawal FAQ
Crypto that's available for withdrawal excludes any crypto that's locked and protected under withdrawal limits. It represents the portion of crypto that's immediately accessible for withdrawal following the deposit into the account.What does funds unavailable for withdrawal mean in relation to crypto available for withdrawal? Funds unavailable for withdrawal refer to the value of crypto from recent deposits. This portion is unavailable for withdrawal.Published on 25 Jan 2024Updated on 11 Feb 20263,688How can I get my project listed on OKX?
Include key metrics such as: Total Value Locked (TVL) Market share User growth Accurate, data-driven information strengthens your application.Do I need to explain competitors and differentiators? Yes. Clearly explain: Who are your competitors What makes your project unique This helps reviewers understand your market position.What should I include about tokenomics?Published on 16 Apr 2026Updated on 22 Apr 2026How do I unlock my deposit when the Travel Rule additional verification is required?
Start the deposit unlocking process Go to the Asset page, find your locked deposit, and select Submit Select submit to start additional verification2. Select your deposit source to verify and unlock your deposit You can unlock your deposit depending on where it originated: Select where your deposit is from to verify the deposit3. a) Select Exchange or third-party platform3. a) i.Published on 29 Apr 2024Updated on 17 Apr 2026197How do I protect my account from Trojan horse takeovers?
Being locked out of your own account. Changes to your recovery email or phone number. Receiving password reset emails you didn’t request. Unusual sent messages or suspicious activity New third-party access or app passwords you didn’t authorize. Multi- or two-factor authentication (MFA/2FA) disabled unexpectedly. Actively running apps or browsers close unexpectedly for no apparent reason. Stay vigilant.Published on 30 May 2025Updated on 5 Feb 202612Why is my OKX app not working?
To protect your funds and data: Download apps only from official app stores Enable two-factor authentication (2FA) Use strong passwords or biometric locks Keep your device and apps updated Avoid entering sensitive information into suspicious pop-ups or emails These precautions help reduce the risk of phishing attacks or malicious apps.Published on 16 Mar 2026Updated on 6 Apr 20267