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How to add personalized messages for custom price alerts?
Below is how you can add personalized messages to your custom price alerts on our platform: Navigate to the chart of the specific asset and select the Alerts option by selecting the bell icon above the trading chart to access the price alerts feature Start by selecting the Alerts option Select Create alerts or select an existing alert you want to edit Proceed to select the alert of your preference or the Create alerts option Set the Price and enter the price point that will trigger the alert ProceedPublished on 6 Feb 2025Updated on 10 Sept 20253How do I track the cost price of my spot trades?
On the trading screen, select Settings from the top menu Proceed with the selection of Settings from the pop-up menu On the Trading mode screen, select Spot cost price type Select between Average cost price or Cumulative cost price Select from the available options under the Spot cost price type options The cost price will also be reflected on your K-line Chart and the positions menu. Cost price on the K-line chart Cost price on the positions menuPublished on 5 Sept 2024Updated on 22 Apr 202628X Layer upgrade and OKT/OKB asset handling FAQ
This approach helps avoid unfair conversions caused by short-term price fluctuations and ensures equal treatment for all users.Is there still a relationship between OKB and the OKX exchange? OKB is the native gas token of the X Layer public blockchain and is used to pay on-chain gas fees. X Layer is an open and decentralized public blockchain launched by OKX and isn't limited to serving the OKX exchange.Can OKB be used to offset exchange trading fees? No.Published on 13 Aug 2025Updated on 29 Jan 202628Do I need to pay fees for deposit and withdrawal?
Transaction assurance: We dynamically adjust fees to manage network congestion and price fluctuations, ensuring your transactions are processed smoothly. Update timing: Fees are updated based on network conditions, so the amount shown may differ slightly from the real-time onchain gas cost at any given moment. Please refer to the withdrawal page for the specific currency and amount. View the network fee on the withdrawal page3. How are withdrawal fees calculated and deducted?Published on 1 June 2023Updated on 16 Mar 20265,586Trading bot FAQ
Passive queuing: To aim for execution at more favorable prices, it’ll adopt a more conservative approach when placing the first order. The first buy order will be placed at the best bid price, the second order at the second best bid, the third order at the third best bid, and so on. Limit price: For buying: If the market price exceeds this value, the bot halts until the price returns below the limit.Published on 12 Feb 2025Updated on 11 Dec 2025Why can’t I see or use my crypto balance?
Network congestion or low gas fees can cause delays. What to do: Go to Assets > Deposit history to track the status. Copy your TxID and check it on blockchain explorer. Wait for enough confirmation before the funds appear.My crypto is unavailable due to token maintenance Why does this happen: Sometimes a token is under maintenance (due to network upgrades or wallet service updates). During this time, deposits or withdrawals may be temporarily suspended.Published on 14 Oct 2025Updated on 19 Apr 20266How can you protect yourself from a phishing attack?
OKX will not ask for your SMS/email/GA verification code in any way. Therefore, for any email that you receive from OKX, please confirm that the email addresses are either noreply@mailer1.okx.com , noreply@mailer2.okx.com which are OKX official sending mailbox addresses, and there may be additional numbers after the email address. Don't search the OKX website through Google or other search engines and log-in without double checking.Published on 17 Aug 2023Updated on 17 Apr 20263,704How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on 5 Sept 2023Updated on 12 Feb 2026854A beginner's guide to identity verification
The following types of documents can be used to verify your address for identity verification: Driver's license (if the address is visible and matches the address provided) Government-issued IDs with your current address Utility bills (water, electricity, and gas), bank statements, and property management invoices that were issued within the last 3 months and clearly show your current address and legal name Documentation or voter identification listing your full address and legal name issued withinPublished on 25 Sept 2023Updated on 25 Mar 20266,461OKX listing mechanism
Opening price determination The opening price in a Call Auction is determined based on the following principles: The price that allows the highest trading volume At that price: All buy orders priced higher than the opening price are fully executed, or All sell orders priced lower than the opening price are fully executed Either the buy side or the sell side at the opening price must be fully filled The resulting price becomes the official opening price of the trading pair.Published on 27 Apr 2018Updated on 2 Apr 20267,483What's the Spot Grid bot and how do I use it?
You can create a spot grid bot by setting the following key parameters: Lower price: the lowest price level at which the bot will operate. The bot will stop placing orders if the market price falls below this level. Upper price: the highest price level at which the bot will operate. The bot will stop placing orders if the market price exceeds this level. Grid quantity: this refers to the number of price levels (grids) that your selected price range is divided into.Published on 12 Feb 2025Updated on 17 Nov 202511What's a limit order?
A limit order is an order where you set the order quantity and the maximum price you are willing to buy or the minimum price you are willing to sell. When the market price meets your conditions, the system will execute the order at the best available price within your specified limit. Whether a limit order is executed as a maker or taker depends on the price you set, the order quantity, and current market conditions.Published on 22 Aug 2023Updated on 3 Apr 2026177What's the Spot DCA (Martingale) bot and how do I use it?
Price steps multiplier: adjusts the price gap between each safety order. This setting incrementally increases or decreases the gap between safety orders as the price changes. For example, with a 1% initial price step and a multiplier of 2, the safety orders will be placed at 1%, 3%, 7%, and so on (doubling the gap after each order). Stop loss (SL): another optional setting to limit losses.Published on 12 Feb 2025Updated on 17 Nov 20252Event Contracts FAQ
price − Average buy price) × Shares heldFeesHow are fees calculated for event contracts?Published on 16 Apr 2026Updated on 22 Apr 2026Index components weightage adjustment FAQ
Thus, these components will have more impact on index prices, which means index prices will be more stable and closer to fair market prices. If you don't have any strategies based on index price, no action is required. If you have such strategies, the actions needed are subject to the specific strategies.Published on 14 Dec 2023Updated on 12 Feb 202613