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What attestation do we need to agree to when verifying as an institutional customer?
As part of OKX onboarding process, the entity making an application (hereafter, the "Applicant") to be verified and onboarded as an institutional customer shall have to agree, acknowledge and attest the following statements: Applicant hereby makes the statements set forth herein, with effect from the date of execution, to provide OKX with certain information needed to confirm that Applicant is...Published on 5 Feb 2024Updated on 8 Oct 2025131What should I do during or after a scam?
In the wake of a scam, uncertainty can set in. Discover essential information about recognizing and dealing with scams in our comprehensive guide, offering clear guidance for navigating these challenging situations. Learn more on how you can spot scams here.What should I do during or after a scam?Published on 11 Mar 2024Updated on 4 Mar 2026740How can I reduce trading fees?
You can apply for VIP status if you meet either of the following conditions: Maintain account assets of 100,000 USD or more, or Reach a total trading volume of 1,000,000 USD or more in the past 30 days. After upgrading to VIP status, you can enjoy lower, preferential fee rates. For detailed VIP levels and fee standards, please refer to the trading fees page.Published on 19 May 2025Updated on 21 Apr 202665How do I become part of the OKX P2P Merchant Program?
Note: Please make sure your funding account balance has more than 10,000 USDT in assets during the application period to avoid application failure.2. Apply for verification Once you have completed the four preparation steps, you can start applying to become a Maker.Published on 25 Nov 2022Updated on 29 Jan 2026723How can I troubleshoot web or app issues?
Clearing cache is helpful when your crypto app keeps crashing during startup or after updates.Reinstall OKX app If your OKX app is still not working after updates and cache clearing, it’s time for a full uninstall/reinstall: Remove OKX app from your device. Restart your phone. Download the latest version again from the official app store.Published on 11 Feb 2026Updated on 16 Apr 20267OKX Australia: what can I use in Australia?
As of 20 February 2025, we have 280+ tokens listed. Our token offering is ever evolving and subject to change. Refer to our Markets page for a full list of our supported tokens.Published on 21 Feb 2024Updated on 17 Nov 202553How can I protect myself from scammers?
It can be difficult to determine if you're dealing with a scammer during your transactions. Or, you might've suspected a scammer but don't know what to do. Here are some tips to avoid potential scammers and learn how to secure your assets.1. Does OKX hold crypto or cash? We only hold onto the seller's crypto once the order is made, for security (otherwise known as escrow).Published on 21 Aug 2023Updated on 3 Mar 202612,136How do I reverse my trading position with one tap?
This not only saves time but helps you react more strategically when momentum shifts suddenly.Why should I use one-tap reverse? React instantly to market reversals: when trends shift quickly, manually closing and re-entering a trade wastes precious seconds. The One-tap reverse feature lets you adapt immediately by flipping your position with a single action.Published on 5 July 2025Updated on 6 Apr 202610How can I get my project listed on OKX?
Share information about: Funding sources Capital allocation Investor backing Transparency improves credibility.Should I provide updates during the process? Yes. Regular updates on milestones, partnerships, or key developments — including your MiCA Whitepaper for regulatory compliance — show accountability and professionalism.What should I avoid when applying for listing?Can I request a direct contact person at OKX? No. The listing process follows strict internal procedures.Published on 16 Apr 2026Updated on 16 Apr 2026How can I switch the site to my preferred language?
We prioritize regulatory compliance by selecting the languages where we can currently operate locally in supported regions. This approach allows the platform to operate smoothly while remaining mindful of our regulatory obligations. Our goal remains to offer a localized language experience in every supported country once this becomes possible.Published on 15 Jan 2026Updated on 31 Mar 202620How can I do spot trading with the Jupyter Notebook?
How can I figure out what mode my current account configured as?Published on 29 Sept 2023Updated on 10 Sept 2025552How can I do derivatives trading with the Jupyter Notebook?
How can I set leverage for derivatives trading with the Jupyter Notebook via Set account leverage? One important parameter we need to set when trading derivatives is leverage. Leverage allows traders to enter a position which is worth much more by committing only a small amount of money. The gains or losses are therefore greatly magnified. Traders can have as much as 125x leverage when trading derivatives on OKX.Published on 28 Sept 2023Updated on 12 Feb 2026197What can I do if I trigger risk control?
We appreciate your patience. 8. Which transactions and functions will be restricted when I'm under risk control? During risk control, your account will be restricted from selling crypto, withdrawals, and some spot and contract transactions. However, you may still carry out BTC and ETH spot, and contract transactions. Additionally, the liquidation and reduction functions of your positions will still be supported. Thank you for your understanding and cooperation while we review your account.9.Published on 13 Sept 2023Updated on 26 Jan 20261,799How can you protect yourself from a phishing attack?
Phishing attacks can sometimes be very difficult to distinguish. Therefore, how can investors prevent themselves from falling victim to such fraud? This article will outline several common phishing attack techniques and provide our customers with security tips. Please remain vigilant against these tricks and ensure the safety of your assets.2. What are the common tricks of phishing attacks? Phishing attacks mainly include email attack, pharming and so on.Published on 17 Aug 2023Updated on 17 Apr 20263,703Where do I find limits, fees and processing time details for cash deposit?
You can easily send cash to your OKX account using our cash deposit feature. We offer a variety of local currencies and cash deposit methods based on your region. Log in to your OKX account to see what's available for you.Published on 13 Apr 2026Updated on 17 Apr 2026