Please contact the customer service team if you have any questions. OKX is not responsible for technical, graphic, typographical or editorial errors or omissions. For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail.

Please contact the customer service team if you have any questions. OKX is not responsible for technical, graphic, typographical or editorial errors or omissions. For more information, please visit www.okx.com © 2026 OKX. Where any discrepancy arises between the translated versions and the English version, the English version shall prevail. Note: In order to comply with local regulations, certain features may not be available in your region.

Non-Chinese affiliates cannot earn commissions from Chinese traders' transactions. Affiliates, co-inviters, or sub-affiliates that have not completed identity verification (Individual/Institutional) cannot receive commissions. Affiliates, co-inviters, or sub-affiliates that have not completed identity verification cannot receive commissions. The affiliate's commission rate is 0, the affiliate’s commission has been suspended, or the affiliate's account is frozen.

The fee amount is based on the transaction (a more complex transaction means that more computational resources will be consumed), hence a higher fee will be charged. The withdrawal fee deduction logic may vary slightly depending on your app version:3.1 Latest App version (e.g., Android 6.151 / iOS equivalent and above) If your account balance is sufficient, the fee will be deducted from your balance.

Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.

If you have any questions about our APIs, you can join our API community and raise them in the community.

Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.

If you have further questions or need help uploading your documents, feel free to contact us via our chatbot on our Support Center.

Based on trading volume, users are categorized into regular and VIP levels. VIP users are classified based on the asset amount or trading volume over the past 30 days. Different levels determine the trading fees for the next trading day.

While we endeavor to accommodate your needs, approval of a limit increase is based on a thorough review of the submitted information. We can't guarantee that all requests will be approved.Do I need to pay any fee to request a limit increase? No, there's no fee for requesting a limit increase. This is a complimentary service provided to enhance your experience with OKX.Can I request another limit increase if my first request is denied?

Contact OKX Assistant if: You can't access your account You receive repeated security warnings Transactions fail or show unexpected errors Troubleshooting steps don’t resolve the issue When contacting support, prepare the following details: Device model Operating system version App version Screenshots of the issue Description of steps you’ve already tried Providing this information can help our support teams diagnose the issue faster.How can I keep my OKX app secure?

Yes, you can modify pre-existing indicators from the Indicators library to create customized versions that match your preferences.

If you have any questions, please contact our customer support.

If you're asked to scan a QR code even when using your original device and Apple ID, it may be because your iOS version is outdated and doesn't support the passkey feature. To resolve this, please update your iPhone to the latest version of iOS. Once updated, you'll be able to complete the verification process smoothly.2. How do I log in with passkey if I've switched to a new iPhone?

Got more questions about SMSF? Learn more info here: How do I obtain an ASIC Extract? Self-Managed Super Fund (SMSF) FAQ