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How do I check the number of block confirmations? (web)
Find the number of block confirmations required on the deposit arrival Note: At the bottom of the deposit page, you can check the deposit progress in the deposit history and view the required number of block confirmations. The crypto will only be credited after the actual block confirmations reach the required number of block confirmations.Published on 22 Aug 2023Updated on 12 Feb 2026142How do I check the number of block confirmations? (app)
What are block confirmations and the number of block confirmations? Block confirmation is an act in that miners add your transaction into blocks (i.e., data blocks) on the blockchain when you deposit or withdraw. It is important as it makes sure the transaction is difficult to alter. When you've made a deposit, your deposit will be processed and verified by the miners. Once your deposit is verified by a miner, the number of block confirmations will be updated from 0 to 1.Published on 22 Aug 2023Updated on 29 Jan 2026603Why am I asked to confirm my personal details again?
They help us confirm that your transactions are legitimate and align with your account activity.What details might I need to confirm?Published on 19 Mar 2025Updated on 15 Oct 2025147Affiliate activity portal - join page enhancement
Make sure to select "Confirm" after being prompted that you would like to proceed to promote this activity.Published on 8 June 2023Updated on 25 Mar 2026221What documents are accepted as proof of sources of funds from decentralized finance?
Screen capture from the platform that clearly displays your profile information (for example, username and email) confirming ownership. Important details to confirm the transaction of the NFTPublished on 12 Nov 2024Updated on 9 Feb 202653What can I do if I trigger risk control?
To avoid being subject to risk control measures, please review and confirm all order details before placing an order.3. I've submitted the required materials. When can I expect an update? After the OKX team receives your information, we'll review it within four hours. You can track the appeal status in the OKX App by going to P2P Trading > Profile > Account Restriction Dispute.4. I need help providing some information requested in the email from OKX. What should I do?Published on 13 Sept 2023Updated on 26 Jan 20261,799How do I turn on my trade confirmation for your order, "Close all", and Reverse position trades?
Enabling trade confirmations provides an added layer of control and mindfulness to your trading process. This feature prompts you to review your trade details before execution, ensuring that every decision aligns with your trading strategy and goals. It's particularly beneficial for beginners who are still gaining confidence in their trading skills or for experienced traders who want to minimize the chances of making impulsive decisions during volatile market conditions.Published on 28 Nov 2024Updated on 10 Sept 202512How do I reset Two-factor authentication (2FA)?
Fill in the verification details, and select Confirm You'll receive a confirmation upon successfully resetting your channel of securityOn the web Go to Profile and select Security > Security Center Select Change phone number / email / authenticator app Select Unable to verify?Published on 15 Sept 2023Updated on 16 Apr 20266,210How do I make a withdrawal? (app)
You can't disable or switch verification methods, please follow the prompts on the page.Published on 22 Aug 2023Updated on 18 Apr 20265,898How do I submit my proof of address (POA)?
Why was my online shopping or food delivery receipt rejected? We’re sorry, but online shopping or food delivery receipts are not accepted as valid Proof of Address documents. Please submit an alternative valid document. What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution.Published on 5 Sept 2023Updated on 12 Feb 2026854How do I change my login password?
address and select Confirm Fill in the below information and select Next: New login password 8-32 characters long 1 lowercase character 1 uppercase character 1 number 1 symbol Confirm new password You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm Your New password will be updated and direct you to the login page to re-enter your account info and new login password An email/SMS notification will be sent out once the changePublished on 22 Aug 2023Updated on 4 Mar 202619,614How do I change my authenticator app?
You'll receive an email/SMS confirmation upon successfully changing your authenticator app.I can't log in to my account If you can't log in to your account, you can only reset your authenticator app on the OKX app. Enter your account on log in page, select Next. Select Forgot your password on enter password page and Confirm your phone/email. Select Continue and you'll be prompted to verify your 2FA. If you're unable to verify via phone/email/authenticator app, select Unable to verify?Published on 11 Sept 2023Updated on 21 Apr 20264,330How do I select the correct network for my crypto withdrawals and deposits?
Paste in the address you just copied from OKX under Withdraw, follow the prompts to fill in the relevant information, and confirm to complete a deposit. Important note: the platform currently doesn't support depositing USDT on the BSC network. However, BNB deposits on the BSC network are still supported. BEP20, BSC, and Binance Smart Chain are all referred to as BNB Smart Chain on this platform.Published on 22 Aug 2023Updated on 15 Apr 202621,413What are Source of Funds (SoF) and Source of Wealth (SoW)?
(past 3 months) Tax Document Shows investments (past 12 months) Others Issued within the last 3 months with funds confirmation Exchange wallet Exchange Statement Issued within the last 3 months and showing name/wallet address Sale Receipt/Confirmation Shows recent crypto asset sales from centralized crypto exchanges (For example: OKX, Binance, Coinbase) Bank Statement Shows crypto asset sale profits Tax Statement Shows crypto asset sale profits Others Issued within the last 3 months and shows walletPublished on 24 Dec 2024Updated on 18 Apr 2026767What should I do if the T+N security protection is triggered and I can't trade?
Please refer to the order prompt for the most accurate information. If your order is restricted, don’t worry—T+N only affects that specific transaction, and will not impact your other trading activities or account functions.How do I check when my crypto will be unlocked? Before completing the transaction After the transaction is completed You can view the potential lock period on the order confirmation pop-up and on the payment pending page.Published on 17 Mar 2023Updated on 4 Apr 20262,781