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How do I set up a recurring buy plan?
You can set up a daily, weekly, every 2 weeks, or monthly plan for purchases by following these steps.How do I create a recurring buy plan?Published on 23 Jan 2025Updated on 31 Dec 202550How do I buy with debit / credit cards?
You can enter the code you received from your bank to complete the transaction.7. My debit or credit card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made. These funds are usually released automatically within a few days, depending on your bank’s processing time.Published on 22 Feb 2024Updated on 31 Dec 2025581How do I buy crypto with Apple Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on 2 July 2025Updated on 2 Mar 20265How do I buy crypto with Google Pay?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance. If you want to find out how you can buy crypto with Apple Pay, visit here.Published on 22 July 2025Updated on 4 Feb 20263How do I deposit AUD with a debit or credit card?
These funds are usually released automatically within a few days, depending on your bank’s processing time. If the hold hasn’t been released after a week, we recommend reaching out to your bank for further assistance.Published on 4 Feb 2026Updated on 13 Feb 2026How do I enable allowlist? (web)
For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024.How does this impact my existing verified addresses? All existing verified addresses in our withdrawal address book will be placed on a 30-day verification period now.Published on 14 Aug 2023Updated on 22 Apr 2026417How do I enable allowlist? (app)
If a withdrawal is made, the expiry date will be extended to 30 days after the latest withdrawal date. For example, if you make a transaction at 7:00 am UTC July 4, 2024, the verification period will be extended to 7:00 am UTC August 3, 2024. Permanent: The allowlist is initially valid for 30 days. You can manually change it to permanent by clicking 30 days > Permanent. Withdrawals to a permanent no-verification address will skip verification every time.Published on 14 Aug 2023Updated on 17 Apr 20261,914Trading Fee Rules FAQ
On Performance stats, you can view profit/loss data for the past 7 days, 30 days, and 90 days. Select All to expand all trading data. You can view the total profit/loss, total loss, and trading fees since November 1, 2022.8. How do I check the fees for my historical orders? You can find the fees for your historical orders on the web in the following sections: From Trading page > Order history Go to our trading page and select Order history. You will see the amount of the fee applied.Published on 22 Mar 2024Updated on 15 Apr 20261,081Where do I find limits, fees and processing time details for cash withdrawal?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 13 Apr 2026Updated on 17 Apr 2026Where do I find limits, fees and processing time details for cash deposit?
Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit.Published on 13 Apr 2026Updated on 17 Apr 2026Where do I find limits, fees and processing time details for cash withdrawal?
Weekly limit: The maximum amount you can withdraw over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can withdraw within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum withdrawals: The maximum number of withdrawals you can make for a defined period.What is the withdrawal processing time?Published on 23 May 2025Updated on 4 Mar 202634Where do I find limits, fees and processing time details for cash deposit?
Weekly limit: The maximum amount you can deposit over 7 consecutive days. Limit resets on a rolling basis, 7 days after the transaction that reached the limit. Monthly limit: The maximum amount you can deposit within a 30-day period. Limit resets on a rolling basis, 30 days after the transaction that reached the limit. Maximum Deposit: The maximum number of deposits you can make for a defined period.What is the deposit processing time?Published on 23 May 2025Updated on 22 Apr 202628What should I do if the T+N security protection is triggered and I can't trade?
If you continue with the order, the system will limit withdrawals and crypto resales for 1, 3, 7, 15, or 30 days (check the on-screen message for details). Note: if you don't see any T+N-related prompts, you can sell or withdraw the crypto immediately after the transaction is complete.What should I do if I trigger T+N protection? If your order triggers T+N protection, we recommend that you wait patiently. The restriction will be automatically lifted after N days.Published on 17 Mar 2023Updated on 22 Apr 20262,792Address type upgrade FAQ
Entry 2: (Universal) Address A is verified until next week. Entry 3: (EVM) Address A is permanently verified. In this case, when the entries are merged, the upgraded address will adopt the permanently verified status. This means users can withdraw to this address without needing the two-factor authentication (2FA) permanently.Can I still edit the verification status and name of my addresses after the address type upgrade? Yes, you can edit your addresses at any time.Published on 26 Aug 2025Updated on 30 Dec 2025859What is the New User Full Rebate Program?
Reward Distribution Rewards are distributed daily over 7 days following completion of the First Qualifying Trade. Each day's reward is dispatched at the scheduled daily dispatch time (based on local time or SGT, as configured). Rewards are distributed in equal installments unless otherwise specified herein. Rounding adjustments may be applied on the final day to account for fractional amounts.Published on 16 Mar 2026Updated on 22 Apr 20261