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How do I remove my debit or credit card?
OKX app deposit page with Visa card selected Select Manage, then tap the remove icon next to the card you want to remove. OKX app deposit from panel with saved cards and remove options Select Remove to confirm. To add a new card, refer to How do I buy with debit / credit cards? Note: only debit cards are supported in Singapore and U.S.Published on Apr 21, 2026Updated on Apr 21, 2026How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Bank statement. Credit card statement. IBAN letter. Utility bills such as landline/internet bills, or electricity and water bills. Lease agreement or tenancy contract (for example, EJARI). Title deed. When submitting your Proof of Address (POA), please ensure the following: The document must contain your residential address. Bank statements, credit card statements, IBAN letters and utility bills must be issued within the past 3 months.Published on May 7, 2024Updated on Nov 17, 20251,114How do I submit my proof of address (POA)?
What should I do if my bank, credit card, or e-wallet statement does not display my address? Document formats may vary depending on the issuing institution. We recommend providing any valid document issued within the last 3 months that clearly shows your full name and current residential address.Published on Sep 5, 2023Updated on Feb 12, 2026856How can I protect myself from scammers?
Triangulation fraud involves a buyer sending payment from a card that's under another person's name. The seller accepts the payment, releases the crypto, and after some time receives a notification from the bank that the other person, whose card the payment was sent from, has reported to the bank that the funds were stolen. In this case, we won't be able to get involved in this transaction as the payment is made outside our platform.Published on Aug 21, 2023Updated on Mar 3, 202612,142OneFootball Credits Trade and Earn
Eligible deposits include the following (if available to your jurisdiction): Crypto Deposit via external wallet transfer, Direct through Wallet (buy crypto and onchain deposit), and Buy Crypto via Fiat gateway, credit card, or P2P transactions by P2P Express or P2P Marketplace. Deposits by internal transfers and P2P transactions made by share link or qr code will be excluded. The deposit will be calculated based on the price of the eligible asset(s) at the time of deposit.Published on Apr 9, 2026Updated on Apr 9, 202613Address type upgrade FAQ
Edit your address name after selecting the horizontal ellipsis icon on your preferred address card on the listWhat if I have different names saved for the same address after the address type upgrade? In cases where the same address has been saved under different names, the upgraded entry will use the name of the most recently created or updated address. You can still modify this name later if desired.Will I need to verify my address again after the address type upgrade?Published on Aug 26, 2025Updated on Dec 30, 2025859How can you protect yourself from a phishing attack?
They then distribute this counterfeit URL to the mass audience via SMS, email, and various social media platforms with the intention of luring users into clicking on the link, through which the attackers defraud users of their bank account information, credit card details, passwords, and other personal data, ultimately gaining unauthorized access to users' assets. Phishing attacks can sometimes be very difficult to distinguish.Published on Aug 17, 2023Updated on Apr 17, 20263,707What's OKX Card?
What is the OKX Card? The OKX Card is an international debit card (Visa or Mastercard, depending on your region) that lets you pay for purchases and services worldwide. It connects directly to your OKX Pay account, so you can spend your balance seamlessly—without hidden fees or unexpected exchange rate markups. The card is currently issued as a virtual card only. Note: the OKX Card is a virtual card only. We don't issue physical cards.Published on Mar 24, 2026Updated on Apr 23, 202651How do I withdraw SGD with bank transfer?
You can complete an SGD withdrawal to your bank account from your OKX account. SGD local bank transfers are currently only offered to our Singapore customers.How do I make an SGD withdrawal with bank transfer?Published on Nov 6, 2024Updated on Dec 23, 20254How do I withdraw AUD with bank transfer?
You can complete an AUD withdrawal to your bank account from your OKX account. AUD local bank transfers are currently only offered to our Australian customers.How do I make an AUD withdrawal?On the web Log in to your account at okx.com.Published on Mar 13, 2024Updated on Dec 30, 202521Why hasn't my deposit been credited?
Important Notice: Due to a platform system upgrade, some deposit addresses were updated on March 27, 2025. Before transferring any assets, please check the latest deposit address and supported network on the OKX deposit page. If you've used an OKX deposit address before, don't worry. Previously used deposit addresses will remain valid for a short period of time, and deposits sent to old addresses during this period will not be lost.Published on Sep 1, 2023Updated on Apr 3, 202613,834OKX ZERO Trading Fees event FAQs
Your first rebate card will be credited to your OKX account within 20 minutes after you have successfully enrolled into this event. You will receive an email and app notification with the information regarding the rebate card value and expiry date once the card has been credited. Subsequent rebate cards will be sent within 20 minutes after you have used up the allocated 100 USDT from the rebate cards. The eligible fee rebate will be credited back to your funding account the next day.Published on Jul 6, 2023Updated on Apr 3, 202638What's OKX Affiliate Program in EEA?
We don’t credit commissions for: Zero-fee trades Trades with rebate cards (commissions will be credited in the form of rebate cards) Trades with special fee rates You may not be able to earn commissions from users located in Prohibited Jurisdictions, as further defined below.Where can I view commission metrics? You can view invitees’ deposited amount, fees, and commissions on the Invitees page.Published on Sep 27, 2023Updated on Apr 17, 20261What are Source of Funds (SoF) and Source of Wealth (SoW)?
Record Must show transfer history Others Must show the transfer of assets (as part of an inheritance or gift) Government benefits Benefits Statement Issued within the last 3 months Provider Letter Shows confirmed benefit amount in the past 3 months Bank Statement Shows deposited benefits Issued within the last 3 months Loan or credit Loan/credit agreement Shows customer name and loan/credit amount Loan/credit account Statement Shows customer name and loan/credit balance Crypto transaction HistoryPublished on Dec 24, 2024Updated on Apr 18, 2026774How do I make a deposit? (web)
It is similar to a bank transfer. For example, Person A provides their bank account number to Person B, and Person B uses that account number to deposit funds into Person A’s bank account. You are required to complete identity verification in order to make deposit. When making a deposit, all cryptos require a deposit address. When depositing, make sure that the crypto name and the network used for deposits and withdrawals are exactly the same.Published on Aug 13, 2023Updated on Apr 23, 20267,697