If your Relay cross-chain order shows as failed but you have not received a refund, follow the steps below to request a refund manually: Go to the official Relay website: https://relay.link/bridge. Click Connect wallet to connect your wallet. Click Transactions to find the failed order for which you have not received a refund. Alternatively, copy the source-chain transaction hash and use it to search for the order. 4. Open the order details page and click Withdraw funds at the top.

Once you've submitted your order but it's in the pending state for too long, you can try to manually cancel it from the deBridge platform by following the steps below: Head to the official deBridge website: Start connecting your wallet by selecting Connect wallet on the website Connect the wallet to start the redeeming process Enter the transaction history page by selecting the Clock option Get the list of transactions from the history option When you're on the transaction history page, look for

Once you've submitted your order but it's in the pending state for too long, you can try to manually redeem your assets from the Portal Bridge by following the steps below: Copy your transaction hash by going to Trade > Swap > Transaction History on the web or app. Choose the transaction, then select Transaction Details to access and copy the transaction hash Select the transaction details Copy...

Pharming: the attacker spots the vulnerability of the user's computer system and modify the file about DNS information stored in the user's computer with malicious code, and replaces the website address that the user would visit with the phishing website address. After entering the legitimate website address in the browser, the user will be auto-redirected to the phishing website address. If the user isn't aware of this, the attack is successful.

Step 1: Find the NFT project and its official website Identify the NFT project you want to mint and make sure you access the project’s official website or launch page before proceeding.Step 2: Connect your wallet Open the NFT project website if you already own a wallet, connect it to the NFT project website. You can also create a non-custodial wallet through OKX Web3 Wallet, MetaMask, etc. Note: Double-check the signature message and be on alert against any scams.

To access the Portfolio Dashboard, go to the OKX Wallet website and select Portfolio > Portfolio, or tap your wallet account name > Portfolio.How do I view my wallet address?

If you still can’t sign, contact OKX Customer Support through the official app or website and share the error message if you have one. Never share your recovery phrase or private key.

Links to third-party websites In order to implement identification information review, this Site may link to third-party websites (such as online banking websites, identity authentication solutions) (“Linked Websites”).

Visit the official website: manually enter the official website in your browser (beware of search engine ads). Select the Download option at the corner. Scan the QR code securely: use your phone’s browser to scan the QR code displayed on the official website. Note: avoid scanning with social/communication apps, as third-party tools may alter links. Learn how to download the official OKX App here: How do I register an account on OKX?

Many pages on this website, including but not limited to our terms of service, product descriptions, and FAQs, have been translated using machine translation. We make reasonable efforts to provide accurate translations. However, no automated translation is flawless. The official text for all documents on this website is English. While we have provided translated documents as a convenience for our users, you should be aware that these documents may contain discrepancies from the English version.

Try entering codes on different platforms: OKX website in desktop browser, OKX website in mobile browser, OKX desktop app, or OKX mobile app. If this doesn't help, you'll need to change or unlink your authenticator app.

It is recommended to keep your cloud backup password safe.How do I save the OKX website shortcut on my iPhone? On your iPhone, open a browser and go to the OKX official website: https://www.okx.com Tap the Share button in your browser, then tap Add to Home Screen > Add Once done, the browser will close automatically and the OKX icon will appear on your home screen.

The feedback form should include details such as the platform (website or app), URL (applicable for the website), screenshot, and identified issue. Users will be rewarded with USDT for each valid feedback submission. Reward tiers are as follows: Bronze: 1-5 valid feedback submissions, 25 USDT. Silver: 6-15 valid feedback submissions, 50 USDT. Gold: More than 30 valid feedback submissions, 100 USDT.

If you have any questions, start with our AI chatbot: you can find it in the OKX Support Center on the website or in the app. You can also contact our customer support through chatbot.

Here are a few simple but powerful steps you can take to stay safe:What I should do: Always verify information directly through the OKX app or official website. Avoid relying solely on SMS. Turn on Two-Factor Authentication (2FA) to strengthen your account’s security. Monitor your login activity in the app regularly for any suspicious devices or IP addresses. Save and use only the official OKX website (https://www.okx.com/) and download the app from verified app stores.