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How can I switch the site to my preferred language?
Here’s how to select the Language option from the top menu to view the available languages.Published on Jan 15, 2026Updated on Mar 31, 202620Know Your Business (KYB) FAQ
Once the KYB process has started, OKX will cross-reference your institution’s information and documentation in order to understand the nature of the intended relationship and verify the true identity of your institution and any key persons. Learn more about the beneficial ownership of your institution here.Published on Jan 29, 2025Updated on Sep 27, 202530Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Dec 1, 20256Beneficial Ownership FAQ
A beneficial owner refers to the natural person(s) who ultimately owns or exercises effective control over your institution. The word “ultimately” is important because, in some cases, a person indirectly associated with an institution may still be considered its beneficial owner through a chain of ownership or control.Published on Oct 10, 2024Updated on Feb 9, 20261Community Feedback Program Terms & Conditions
Before the program starts, a training session will be held in the participants' native languages.Published on Jul 9, 2024Updated on Nov 17, 20251Disclaimer for machine translation
Regarding languages not offered, these include French, German, Dutch, Spanish, Thai, Japanese, and Portuguese.Published on Aug 29, 2023Updated on Oct 8, 2025101OKX P2P dispute handling rules
Use of offensive language: If both parties use offensive language on the OKX P2P Platform, including but not limited to chat tools with users, customer support live chat, and order comment section, and multiple disputes are filed against a single user based on this, the user's account may be partially or entirely suspended from trading.Published on Aug 28, 2023Updated on Mar 11, 20261,120Why did my account verification fail?
Screenshot / Non-original File / Missing Pages / Damaged File / Expired File / Unsupported Language Issue Description: The system detects any of the following: screenshots, scanned or printed copies instead of original documents; black-and-white photos; missing pages; poor-quality or damaged files; expired documents; or documents in an unsupported language.Published on Apr 6, 2026Updated on Apr 15, 2026How do I navigate to and customize notification settings?
In this section, you'll be able to view and update the settings of your app accordingly, from the language up till the market indicators style. Proceed to select Preferences and select Notifications from the option Select Notifications from the options under the Preferences topic Explore the list of topics for notification settings and set them according to your preference Here you can: Enable/disable system notifications (such as login reminders, order updates, or security alerts).Published on Oct 8, 2025Updated on Nov 6, 202517How do I determine my company type and understand which documents I need to prepare?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Published on Oct 13, 2023Updated on Feb 12, 2026140How do I know what my institution type is?
Refer to your official legal documents On your certificate of incorporation and/or business registration, there should be indicators assigned by the government agency responsible for issuing such documents stating the nature of your institution.Published on Oct 13, 2023Updated on Feb 9, 20261How do I start trading cryptocurrency on OKX with Smart Trading?
Setting language and local currency You can quickly change your language and local currency settings by selecting Preferences, either from the profile icon dropdown menu or by selecting the option from the toolbar. The Preferences section also gives you the option to change the color scheme for the trading quotes you see on our platform. Select Preferences to set up your settings2.Published on Apr 7, 2024Updated on Oct 15, 202573How can I get my project listed on OKX?
Avoid exaggerated claims or promotional language. Provide factual, verifiable information instead.Does following this guide guarantee listing? No. This guide is for reference only. Listing decisions are based on internal review standards and overall project quality.Published on Apr 16, 2026Updated on Apr 16, 2026How do I select the correct network for my crypto withdrawals and deposits?
Each chain uses its own cryptography, which means each chain speaks its own "language". For most cryptocurrencies, OKX will automatically select the correct network, but for some, you'll be given the option to choose from a number of different network options. For those assets that prompt you to select a network, you must select the correct network. Selecting the wrong network could mean losing your funds.Published on Aug 22, 2023Updated on Apr 15, 202621,413OKX wallet FAQ
Can I change the language of OKX Wallet? Yes, you can. Simply open your OKX wallet, and click Menu > Preferences > Language.12. Where can I suggest new features or improvements for OKX Wallet?? We'd love to hear about your experience and suggestions for using OKX wallet. You can contact us in the following ways: Select Menu > Support > FAQs for help. If FAQ can't solve your problem, select Chat with OKX Chatbot for support. Give feedback via the community of Discord.13.Published on Aug 24, 2023Updated on Mar 2, 20262,938