All
FAQ
Announcements
Product documents
How do I generate AI artwork on OKX marketplace?
This flexibility allows creators to have more control over their earnings, making it an attractive feature for both newcomers and established artists.Steps to generate AI artwork on OKX NFT Marketplace: Open your OKX app, go to Marketplace in your wallet and select Create Select Create to start generating your AI artwork page Select Generate AI artwork to start You can Describe your idea and Choose an art style based on your preferences and select Generate artwork You'll need to review your walletPublished on Nov 13, 2023Updated on May 29, 202623What's KYC: What to expect and why it matters?
Customer Due Diligence (CDD) Share basic background details such as: Your occupation Your source of income How you plan to use the platform (for example, trading, staking, holding) These details help us tailor services and spot abnormal behavior3.Published on Apr 6, 2026Updated on May 29, 2026Why should I choose OKX affiliate program?
Real-time performance tracking: we also provide real-time tracking and reporting, so you can see how your referrals are performing.Published on Apr 19, 2024Updated on May 29, 202618How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on May 29, 2026866How do I buy with debit / credit cards?
This code is generated by the issuing bank and is part of the 3-D secure authentication process, which helps to keep your card secure. You can enter the code you received from your bank to complete the transaction.7. My debit or credit card transaction was declined, but I still see money deducted. When will I get my refund? For declined transactions, your bank may place a temporary hold on the amount when the payment attempt is made.Published on Feb 22, 2024Updated on May 14, 2026586How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Utility bills such as landline/internet bills, or electricity and water bills. Lease agreement or tenancy contract (for example, EJARI). Title deed. When submitting your Proof of Address (POA), please ensure the following: The document must contain your residential address. Bank statements, credit card statements, IBAN letters and utility bills must be issued within the past 3 months. If you're submitting a lease agreement or tenancy contract, it must be current and valid.Published on May 7, 2024Updated on May 29, 20261,116A beginner's guide to identity verification
I don't know how much I plan to deposit. Can I change my estimated amount later? No. However, we only collect your estimate for reference purposes. You can always deposit more than the estimated amount.10. How do I check my identity verification information? App: Go to User center, find Profile and select Identity Verification Web: Go to Profile and select Verification11. Can someone else contact customer support on my behalf about my account or identity verification? No.Published on Apr 30, 2026Updated on May 29, 20263How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
It's a critical part of our commitment to responsible business practices and the protection of our platform’s ecosystem. How do I submit the anti-money laundering (AML) program questionnaire? Select Yes under the Additional info part on the Basic company info page Select Take questionnaire.Published on Dec 12, 2024Updated on May 29, 202681How do I make a deposit? (app)
Some crypto (for example, XRP) generates a tag/memo, usually a string of numbers. You need to enter the deposit address and tag/memo when depositing. Otherwise, you'll lose your assets. Select here to learn more about how to deposit crypto with a tag/memo.What can I do if other platforms request my name on OKX? As part of regulatory requirements, some platforms may request verification of name before making the transaction to our platform.Published on Aug 22, 2023Updated on May 29, 2026153,958How do I make a deposit? (web)
Some crypto (for example, XRP) generates a tag/memo which is usually a string of numbers. You need to enter both the deposit address and tag/memo when you're depositing. Otherwise, you'll lose your assets. Click here to learn more about how to deposit crypto with a tag/memo.What can I do if other platforms request my name on OKX? As part of regulatory requirements, some platforms may request verification of name before making the transaction to our platform.Published on Aug 13, 2023Updated on May 29, 20268,212How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on May 29, 20264Tokenized stocks FAQ
Liquidity varies across trading sessions Tokenized stocks generally do not provide shareholder rights Always conduct your own research to review provider terms, risk disclosures, and regulations that might apply to you prior to trading.12. Can I purchase fractional shares of a tokenized stock? Yes. Tokenized stocks do support fractional exposure, but these are also subject to the provider’s minimum trade size requirements.13. How do I identify the underlying stock for a tokenized stock?Published on Feb 2, 2026Updated on Jun 9, 20269How do I use the Futures Analysis tool?
It measures the effectiveness of a trading strategy in generating profit. Risk/reward ratio: which is calculated as the average PnL of losing positions divided by the average PnL of winning positions. It measures the average reward in comparison to the average risk of a position, providing insight into the balance between potential gains and losses.How can I use the Futures Analysis tool? On the App: 1. Select Assets and tap on the tiny arrows beside Today's PnL 2.Published on May 3, 2024Updated on May 29, 202680USDG rewards program FAQ
If you want to learn more on how you can earn USDG, visit here.Published on Oct 13, 2025Updated on May 29, 2026509Why am I asked to confirm my personal details again?
Learn more on how you can verify your identity on our platform here.Published on Mar 19, 2025Updated on May 29, 2026158