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OKX P2P dispute handling rules
Any fees incurred during the refund will be borne by the buyer. 6. Use of offensive language: If either party uses offensive language on the OKX P2P Platform, including within chat tools with users, customer support live chat, the order comment section, and if multiple disputes are filed against a single user with this basis in mind, the user's account may be partially or entirely suspended from trading. Seller's Dispute 1.Published on Aug 28, 2023Updated on Mar 11, 20261,120How do I submit my proof of address (POA) in the United Arab Emirates (UAE)?
Utility bills such as landline/internet bills, or electricity and water bills. Lease agreement or tenancy contract (for example, EJARI). Title deed. When submitting your Proof of Address (POA), please ensure the following: The document must contain your residential address. Bank statements, credit card statements, IBAN letters and utility bills must be issued within the past 3 months. If you're submitting a lease agreement or tenancy contract, it must be current and valid.Published on May 7, 2024Updated on Nov 17, 20251,114How do I submit my proof of address (POA)?
Valid utility bills such as water, electricity, gas, home attached television or internet bills, landline telephone bills. Mobile phone statements are not acceptable. Mortgage statement which is issued by a regulated financial institution. Correspondence from a Central or Local Government Authority, Department or Agency such as pension, unemployment benefits, tax documents and housing benefits. National ID card/Residence permit/Driver license.Published on Sep 5, 2023Updated on Feb 23, 20264How do I submit my proof of address (POA)?
Valid bank statements Tax form, tax statement, or tax return Pay stub that contains residential address Valid rental agreement (the remaining tenure cannot be less than 2 months) A valid government-issued document that shows your current name and address Valid utility bills such as water, electricity, gas, home attached tv or internet bills, landline telephone bills (mobile phone statements are not acceptable)Before uploading your Proof of Address, please ensure the following: The POA must be yourPublished on Sep 5, 2023Updated on Feb 12, 2026854Travel Rule FAQ
This review process depends on a large variety of factors, based on protecting our users against industry bad actors. OKX understands these processes can be frustrating, but it is necessary to protect our user's assets.Published on Jul 20, 2023Updated on Feb 5, 2026804What's a dusting attack?
While blockchain networks enhance security through decentralization, they're not entirely immune to evolving threats from bad actors. One lesser-known attack is the dusting attack, which can compromise user privacy without immediate detection. Learn more about what dusting attacks are, how they work, how to identify them, and the steps you can take to protect your assets.What's dust in crypto? In crypto, dust refers to very small amounts of coins or tokens left over after trades or transfers.Published on Oct 4, 2024Updated on Mar 3, 202613What attestation do we need to agree to when verifying as an institutional customer?
Applicant is not a trust governed by the laws of a state or other jurisdiction in the United States, if a court within the United States is able to exercise primary supervision over the administration of the trust; G.Published on Feb 5, 2024Updated on Oct 8, 2025131What's Satoshi test and how do I complete it?
(BTC Lightning is unsupported) Involves network fees borne by the user. How do I verify my address with the Satoshi test?Entering the Satoshi test flow During your withdrawal process, you may be prompted to specify the destination of your funds. If you select Private wallet, you’ll need to complete a Satoshi test as part of the verification process.Published on May 28, 2024Updated on Feb 17, 202662OKX Web3 FAQ
To keep our community safe, we use a combination of government data and real-time technology to block bad actors. Here’s how we protect the Web3 ecosystem: Global Sanctions: We block access from sanctioned regions (refer to our TOS for a full list). Wallet Address Blacklisting: We aggregate lists of banned wallet addresses from global authorities (such as the FBI, UN, and OFAC) and known hacking incidents.Published on Jan 19, 2026Updated on Feb 27, 202690What limits are there for spot copy trading?
PHA-USDT, KDA-USDT, ACE-USDT, RSS3-USDT, METIS-USDT, VELODROME-USDT, CELR-USDT, ELON-USDT, RPL-USDT, T-USDT, BABYDOGE-USDT, SC-USDT, LSK-USDT, SD-USDT, GLM-USDT, ONE-USDT, DGB-USDT, FORTH-USDT, CVX-USDT, ICE-USDT, OAS-USDT, OMI-USDT, LAT-USDT, DAO-USDT, ACA-USDT, ZEUS-USDT, GHST-USDT, GEAR-USDT, AERGO-USDT, FOXY-USDT, PRCL-USDT, ZENT-USDT, SAFE-USDT, RUNECOIN-USDT, ZBCN-USDT, POLYDOGE-USDT, PSTAKE-USDT, DORA-USDT, ULTI-USDT, ZKJ-USDT, MLN-USDT, SWFTC-USDT, CXT-USDT, WIN-USDT, SLERF-USDT, DEGEN-USDT, G-USDTPublished on Oct 30, 2023Updated on Mar 10, 2026126USDG rewards program FAQ
Treasury Bills, to help maintain its peg near 1 USD. These reserves are verified monthly by independent auditor Enrome LLP, and the reports are publicly available here. While USDG is structured to maintain price stability, please note that all stablecoins carry inherent market and depegging risks. 4. Where do USDG rewards come from? USDG rewards are fully funded by us. Your funds always remain in your control — we don’t use or lend your assets without your consent. 5.Published on Oct 13, 2025Updated on Jan 26, 2026439What documents are accepted as proof of source of funds and wealth in the United Arab Emirates (UAE)?
cryptoassets Investments - Bank statement showing investment returns (past 3 months) - Brokerage or investment account statement (past 3 months) - Letter from bank/brokerage/crypto exchange confirming assets under management Legal settlements - Settlement document showing settlement amount - Settlement document showing insurance payout Crypto mining - Mining payout statement showing mining rewards - Mining monitor screenshots from a recognized platform - Equipment purchases receipts and electricity billsPublished on Jun 17, 2025Updated on Apr 15, 20262What do I need to do when I change my country of residence?
If proof of address is required, ensure your document (utility bill, bank statement, etc.) clearly shows the same address. Use the latest version of the OKX app or access the website with an updated browser. Ensure uploaded images and documents are clear and readable.Published on Apr 10, 2025Updated on Mar 16, 2026592What's KYC: What to expect and why it matters?
Enhanced Due Diligence (EDD) If your account is flagged for higher risk (for example, high-volume transactions or politically exposed persons), we may request: Proof of address (utility bill, bank statement) Source of funds or wealth (for example, payslips, business documents) This step ensures transparency and compliance with stricter regulatory requirements4.Published on Apr 6, 2026Updated on Apr 15, 2026What are the cryptoassets that are listed on OKX in the United Arab Emirates (UAE)?
DAO Token CSPR CasperLabs CTC Creditcoin CVC Civic CVX Convex Finance CXT Covalent DAO Dao Maker DEGEN Degen DEP DEAPCOIN DGB DigiByte DOGE Dogecoin DOGS DOGS DOOD Doodles DORA DORA DOT Polkadot DUCK DuckChain DYDX dYdX EGLD Elrond EIGEN EigenLayer ELON Dogelon Mars ENA Ethena ENJ Enjin ENS Ethereum Name Service ETC Ethereum Classic ETH Ethereum ETHFI ETHFI (Etherfi) ETHW EthereumPoW FET Fetch FIL Filecoin FLM Flamingo Finance FLOKI FLOKI FLOW FLOW FLR Flare FLUID Fluid FOXY Foxy FXS Frax Share GPublished on Sep 18, 2024Updated on Nov 17, 20258